Customer Project Manager

Customer Project Manager ( BSS / OSS )

We are looking an experienced BSS/OSS Project Manager to oversee end‑to‑end delivery of complex, high‑value initiatives across our telecommunications clients. This role requires a strategic leader who can balance technical depth with strong stakeholder management, ensuring every project is delivered with precision and purpose.

Candidates who is Malaysian and have attained a Graduate degree in Computer Science, Information Technology, or other related field should apply to join our growing team of experts.

• Kuala Lumpur, Malaysia (on-site)

• Manage projects operational relationships with the customer, arranging meetings, customer events and ensuring a high level of customer satisfaction
• Be responsible for contract fulfillment, establish the program organization, clarify scope and secure vital resources at the right cost level
• Secure delivery compliance to both contractual and business case requirements
• Manage program scope and change requests meticulously, ensuring all changes are assessed for impact, approved through proper governance, and fully documented with supporting evidence to maintain transparency and audit readiness
• Need hands-on experience when it comes to projects delivery

• Proven experience leading large-scale Systems Integration programs with tight deadlines, involving coordination across multiple vendors and diligent management of diverse subcontractors to ensure seamless delivery, risk mitigation, and adherence to contractual obligations

• Need ICT, BSS proficiency and proven track record in Operator Transformation Programs and Projects

• Min years of experience: More than 10 years in ICT sector

• Domain and Technology experience: BSS and OSS

• Areas of Expertise: charging, billing and core network related activities

• Project manager certification is a strong advantage

• Proven problem-solving skills and good in written & spoken communication

• Customer focused and desire understand business and customer needs

• Professional attitude with solid ability to prioritize, manage time and deliver results

• Good team player with high interpersonal skills

• Experiences related to project management methodologies, techniques and tools
• Experience of working within the Telecom/IS/IT industry
• Experience working with multi-national global decentralized organizations
• Experience/knowledge in ITIL, eTOM, CI/CD (Continuous Integration / Continuous Delivery or Deployment) practice